Best-of-Breed Integration
EmpowerID
+ ServiceNow
One major problem for many applications is their security model is lacking. For some it is too broad and lacks granularity for others it is either too complex or too simple. EmpowerID and ServiceNow integration changes that.
Integration Overview
What This Integration Delivers
Better Together
Best-of-breed combination of IAM and service management worlds
Identity Lifecycle
Automation of accounts provisioning access assignments and policies
Zero Trust Delegation
Transform ServiceNow security model into fine-grained Zero Trust
Compliance & Recertification
Granularity tracking logging and reporting for easy audits
Orchestration Pack
Workflow activities web services and example workflows
AI Powered Chatbot
Self-service automation across repetitive tasks
Watch ServiceNow Integration Overview
See how EmpowerID integrates with the ServiceNow ITSM platform
Best of Breed
EmpowerID and ServiceNow Better Together
Combining ServiceNow with the Compliant Access Delivery platform of EmpowerID gives you two best of breed solutions.
This not only enables you to enhance your organizations service management capabilities but also provides you with a true end-to-end secure automation of critical processes for your global and mobile workforce.
EmpowerID ensures visibility and control over your critical systems by inventorying and automating the lifecycle of identities and their access within your ServiceNow landscape.
EmpowerID is built on workflows and through our Orchestration Pack connectors and jobs enables you to deploy business workflows directly within your ServiceNow systems.
Automated Provisioning
Identity Lifecycle for ServiceNow
EmpowerID Identity Lifecycle for ServiceNow automates account provisioning and access assignment. By automating policy-based Compliant Access it eliminates security problems and human errors associated with the manual user creation and access assignment for ServiceNow.
It is possible to manually trigger lifecycle events via workflows but they are usually detected as changes emanating from the HR system.
When EmpowerID detects changes it then handles the automatic provisioning and deprovisioning across all your environments and tenants.
Furthermore on deprovisioning graceful handover of responsibilities and the transfer of data ownership is carried out in accordance with your own pre-defined business policies.
Security Model Transformation
Zero Trust Delegated Administration
Though EmpowerID follows the Zero Trust strategy out of the box ServiceNows roles and security model does not.
One key aspect of the Zero Trust model is to never grant users permanent unproxied access to systems.
This is because unproxied access is difficult to monitor and attackers can easily compromise openings made by organizations allowing permanent privileged access.
EmpowerID overlays a single unified security model on top of the native application or system which in this case is ServiceNow.
This overlay integrates EmpowerIDs security model with that of the native system and allows EmpowerIDs granular model to be subsequently applied.
The result being that though granularity is not supported in the original ServiceNow security model itself we can now delegate granular administrative privileges to users within specific business units or partner organizations via EmpowerID—ServiceNow is now Zero Trust capable.
Audit Ready
ServiceNow Compliance and Recertification
EmpowerIDs granular control capability and functionality also extends to other areas such as breezing through audits.
Maintaining control and visibility over your many ServiceNow environments can pose a huge headache for auditors.
Up to now to complete a certification process it may have been difficult to prove who has access to which applications and roles.
Now because EmpowerID maintains an up to date audit and can provide complete control over who has access to what across all your ServiceNow tenants producing this proof almost automatic.
In addition built-in attestation policies allow for rapid periodic recertification of ServiceNow group and role assignments thereby eliminating the hassle of auditing this critical infrastructure.
EmpowerID also categorizes external users to allow their access to be reviewed and analyzed separately. Furthermore risk-based Separation of Duties policies also allows you to define toxic combinations of access so they can be detected and remediated if discovered.
Workflow Integration
Orchestration Pack Entitlement Sync and Workflows
The Orchestration Pack for ServiceNow enables ServiceNow process designers to embed EmpowerID capabilities within their ServiceNow business processes.
Workflow Activities
Embed EmpowerID capabilities within your ServiceNow business processes
Web Services
RESTful APIs for seamless integration with ServiceNow workflows
Example Workflows
Pre-built workflows for onboarding group access and role requests
Self-Service Automation
AI Powered Chat Bot Virtual Assistant
The chat bot permits users to perform self-service automation of any IT task through an intelligent chat bot virtual assistant.
The EmpowerID chat bot enables users to perform secure self-service at any time using their preferred communication channel (SMS Teams web mobile ServiceNow portal etc).
Behind the scenes the chat bot interacts with EmpowerIDs visually designed workflows to securely automate Identity Governance and Administration (IGA) processes that interact with your Cloud and on-premise applications and systems.
Self-service tasks include:
- Self-service forgotten password reset and unlock
- Application and group access requests
- SAP role access requests
- Privileged credential check-out and check-in
- Vaulting personal or shared credentials
- Mobile login to SSO applications
- Expose any additional workflows to end users through the chat bot
Connect ServiceNow with Identity Governance
See how EmpowerID transforms ServiceNow with Zero Trust identity governance and automated workflows.
