Customer Support
EmpowerID honors its commitments to customers under maintenance and support. This page connects you to the right team for Privileged Access and Access Management. For new enterprise programs, our strategic portfolio is Identity Governance and Agent Governance on Identity Fabric.
Existing customers under maintenance: use your entitled support channel or contact us directly. Include your organization name and contract reference when opening a case.
EmpowerID Privileged Access remains in full support for organizations under contract—renewals, maintenance, and expansion within your agreement are unchanged. We continue to invest in the customers who rely on EmpowerID for privileged session management, vaulting, and break-glass controls.
Legacy product pages for Privileged Session Management, Password Vault, and Computer Identity Management redirect to this section. Your support entitlements and renewal paths are unchanged.
Contact the Privileged Access team →EmpowerID Access Management continues to serve the organizations that depend on it for workforce SSO, MFA, and federated application access. If you operate this product today, your contract, support entitlements, and renewal path remain in force—we stand behind the customers who built their access programs on EmpowerID.
Our strategic portfolio has moved forward. New deployments focus on EmpowerID Identity Governance and Agent Governance on Identity Fabric. Workforce authentication belongs at your enterprise IdP—Microsoft Entra ID, Okta, Ping, or equivalent—while EmpowerID governs lifecycle, authorization, orchestration, and evidence behind that front door.
Legacy Single Sign-On and Multi-Factor Authentication product URLs redirect to this section. Existing Access Management customers: contact us for support, contracted expansion, or a continuity-preserving transition plan. First-time buyers: start with Identity Governance and integrate with the IdP you already run.
Contact the Access Management team →EmpowerNow was the working name for the service-based decomposition and extension of the EmpowerID platform. In July 2026, those capabilities were consolidated under the EmpowerID master brand as EmpowerID Identity Fabric.
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