Home Healthcare Industry
$2 Billion Home Healthcare Provider
A leading home healthcare provider with 40,000 employees across 40 states, improving productivity while meeting strict HIPAA requirements.
A Leading Home Healthcare Provider
With $2 billion in revenue and 40,000 employees in 40 states, this client contacted EmpowerID to help address constant pressure to reduce costs due to declining government reimbursements for their services.
The Challenge
- Declining government reimbursements requiring cost reduction
- Need to improve employee productivity across 40 states
- Reduce workload on IT while maintaining security
- Improve patient data security and HIPAA compliance
- Continue being a leader in quality patient services
CSO-Approved Solution
Comprehensive IAM Implementation
Following a review of IAM technology, the Chief Security Officer conducted and presented management with a plan to use EmpowerID.
Automated User Provisioning & SSO
EmpowerID permits federating web applications regardless of whether they natively support SAML. This means they could accommodate all user scenarios via EmpowerID.
- Non-SAML app federation
- All user scenarios supported
- Single integration platform
User, Group & SSO Manager
New users added within hours instead of days. Healthcare providers access all applications via a single login to the federated portal.
- Hours vs. days onboarding
- Single login to all apps
- Federated portal access
HR-Driven Onboarding
A feed from the HR application to EmpowerID creates all user accounts and access privileges based on business role automatically.
- HR system integration
- Role-based provisioning
- Automatic account creation
Responsive User Experience
EmpowerID's HTML5 user interfaces adapt to any device screen size—tablet, smartphone, etc. No struggling to read text or clipped buttons.
- HTML5 responsive design
- Mobile-friendly interface
- Field worker support
Multi-Factor Authentication for HIPAA
EmpowerID's multi-factor authentication capability (OATH token, SMS one-time password, and more) strengthens system access security, guaranteeing both privacy and security of patient data for regulatory compliance.
Business Impact
Improved Patient Care Efficiency
In patient surveys, they were pleased that scheduled visits took less time due to faster administrative tasks
