Government / Public Sector
350,000 Citizen Digital Government Portal
A centralized e-government portal serving 30,000 students, 20,000 employees, and 300,000 citizens with self-service registration and 85+ federated applications.
Digital Government Transformation
A government organization providing digital services to citizens, students, and employees needed a centralized identity solution that could scale to serve the entire population with self-service capabilities.
The Challenge
- 350,000 total users (30K students, 20K employees, 300K citizens)
- Multiple URLs and passwords for different government services
- Manual staff management for various cantonal services
- 4 separate Active Directory domains for education system
- Need for citizen self-registration without staff involvement
User Population
EmpowerID Solution
Centralized e-Government Platform
Unified Web Portal
Centralized e-government web portal providing single point of access to all government services for citizens, students, and employees.
- Single sign-on for all services
- Self-service portal interface
- Mobile-responsive design
Self-Registration Workflow
Citizens can self-register without staff involvement, reducing administrative burden and improving citizen experience.
- Automated identity verification
- No staff involvement required
- 24/7 availability
Multi-Factor Authentication
Flexible MFA with user selection, providing appropriate security levels for different types of services and users.
- User-selectable MFA methods
- Risk-based authentication
- Government-grade security
Partner Management
Complete partner management system for organizations that interact with government services.
- Organization onboarding
- Delegated administration
- Audit and compliance
Measurable Results
Rapid Deployment Success
4-month implementation serving 350,000 citizens
