Software Maintenance and Support
To enable customers to have peace of mind in their investment, The Dot Net Factory
provides cost effective Software Maintenance and Support. By purchasing Software
Maintenance and Support, you not only have access to any upgrades that are released
within a 12-month period, you also have email access to our product team to resolve
any issues that may arise.
- Free access to all patches, upgrades and future releases of the product purchased
- Access to email support desk
Customers can purchase Software Maintenance and Support on an annual subscription
basis. For further information on Software Maintenance and Support, please email
sales@empowerid.com.
Contact Support
To contact a support representative, send an eMail to
support@empowerid.com. If you prefer to speak to someone by phone,
please call +1 (877) 996-4276.
Online Support
Registered users may submit cases online and also track their status.
Click here if you are a registered user and wish to view your
cases online or to submit a new one.
Online Product Documentation
For technical information and product documentation, please
browse our Wiki.