Password Management
Decrease Costs with Self-Service and Assisted Helpdesk Password Reset
Web and Mobile Self-Service Reset

The cost of a single password reset in a medium-sized organization is estimated to be $20. By automating portions of the reset process, this figure can be reduced to as little as $3 accompanied by a 30% reduction in help desk calls. EmpowerID allows end-users to perform a self-service reset on an anonymous page. The reset can be performed from their desktop or mobile device at any time of the day or night, without requiring helpdesk assistance. EmpowerID’s wide range of flexible options for verifying end-user identity, makes the process easy to use and very secure.
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Windows Desktop Login Client
Performing a password reset can pose a problem for corporate users if they become locked out of their PCs. To solve this challenge, EmpowerID offers a friendly password reset client which appears as an additional login option. The password reset client allows users to walk through a simple process and reset a forgotten password. They can even unlock their locked-out account, even though they cannot login to their PC. This process allows them to quickly regain access to their workstations without having to wait for assistance from helpdesk staff, saving time, money, and frustration.
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Multiple Password Policies

An organization’s security requirements often differ for internal versus external users as well as for privileged IT administrators. EmpowerID allows an unlimited number of flexible policies to control security and determine password strength and change frequency, as well as the stringency of the process to reset a forgotten password. Out of the box challenge questions also ease adoption and allow users to quickly enroll in the process. Admins can report and track user adoption as well as implement policies to force users to enroll for password reset during the login process.
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Adaptive Multi-Factor Identity Verification
Verification of the user’s identity during the password reset process is an important step for preventing security breaches and intrusions. Balancing this need for strong security with a need for great usability is also critical for ensuring that the solution gets used and adopted. Flexibility in identity verification methods is one powerful way to make the solution user friendly. To ease user adoption, 24+ multi-factor authentication options are available, including device authentication, one-time passwords sent to mobile phones, Yubikey Universal 2nd Factor Authentication, Duo Push, knowledge-based authentication (Q&A), and an OATH token server for issuing one-time password tokens. Our wide range of options ensures that every user can perform a strong authentication with minimal hassle even from their mobile devices.
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Assisted Helpdesk Password Reset
The goal of a password management tool is to completely eliminate costly helpdesk calls. Unfortunately, this is not always possible, so a secure method to allow helpdesk staff to assist with the process is needed. EmpowerID includes friendly workflows to allow helpdesk staff to accurately verify the caller’s identity before performing an assisted password reset. All actions are logged and end-users are notified via email that their password has been changed, so that they may verify the validity of the change.
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Password Expiration Notifications
Often users are unaware that their password is nearing expiration until it has expired. This is especially true for partners and other types of external identities. To keep users informed in advance of a password or account expiration, EmpowerID includes workflows processes that continually monitor for impending password expirations. Our workflows alert the users in advance so they can update their passwords before they are scheduled to expire.
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Active Directory Password Change Detection

One challenge faced by password management solutions is losing track of password changes that are made through the native Microsoft interfaces. These include password resets by admins or even when users change their password at the CTRL-ALT-DEL screen in Windows. EmpowerID captures even these password changes using a change detection agent that runs on your Active Directory Domain Controllers. The agent captures password changes and sends them to EmpowerID to sync the password change to all other systems in the user’s password sync list.
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Connects to All of Your Systems

EmpowerID manages your passwords wherever they might be, and our huge library of connectors allows you to rapidly onboard most commercial Cloud and on-premise applications. The most popular systems are fully supported with in-depth functionality for managing passwords or single sign-on. EmpowerID has pre-configured support for systems such as Office 365, Google Apps, Amazon AWS, SalesForce.com, AD, LDAP, AS/400, Box.com, local groups on Windows Servers, SharePoint, and others. Other, custom-developed applications can also be easily accommodated using the EmpowerID connector toolkit.
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API and Workflows

All password management activities are accessible through the EmpowerID API. Almost 20 out-of-the-box, visually-designed workflows are already included for password management. And the powerful EmpowerID Workflow Studio designer comes with all modules, so shipping workflows can be modified or new ones created by reusing the existing components. All workflows are easy to initiate from the friendly REST API.
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